Faq
Frequently Asked Questions
Find answers to the most common questions about Dulce handmade chocolates, custom packaging, flavours, and bulk orders.
Shipping
Yes, Dulce offers shipping for our handmade chocolates. All orders are carefully packed to maintain freshness and quality during transit.
Shipping time depends on the delivery location and order size. Customised and bulk orders may require additional preparation time before dispatch.
Chocolates are securely packed using protective materials to prevent damage and preserve taste and texture.
For customised and bulk orders, preferred delivery dates can be discussed at the time of order placement, subject to availability.
Payment
Payment details and available options are shared after order confirmation to ensure a smooth and secure transaction.
Yes, full payment is required in advance to confirm all orders, especially for customised and bulk chocolate orders.
Yes, all payments are handled securely and treated with complete confidentiality.
Placing an Order
You can place an order by contacting us through our website contact form or via the contact details provided on the website.
To process your order, we require flavour selection, quantity, packaging preferences, delivery location, and preferred delivery date.
Yes, Dulce specialises in both bulk and customised chocolate orders with custom packaging for events, gifting, and celebrations.
We recommend placing bulk or customised orders at least 7–10 days in advance for smooth processing.
Yes, once your order details and payment are confirmed, you will receive a complete order confirmation.